Return Policy

Returns for Full Price Styles

We hope you liked your items and enjoy them!

If they did not meet your expectations or you wish to make a change, you can do so within the next 15 days by filling out the attached form and following these steps:

Items must be returned in their original condition, unworn, unwashed, and with all original tags attached. All refunds will be made to the original form of payment.

Items on SALE are non-refundable. In this case, a coupon will be issued that can be used on any product on our website.

For size and style modifications, a return and a new order are required.

International Orders

From EU and UK:
We can provide you with a return label to drop off at a DHL collection point to ship the products back to Spain. For this service, a fixed amount will be deducted from your refund/voucher (with an additional small fee for each extra item).

From USA:
We can provide you with a UPS return label to ship to our warehouse in the USA. A fixed amount will be deducted from your refund/voucher (with an additional small fee for each extra item).

For other countries:
We can provide you with a DHL return label. A fixed amount will be deducted from your refund/voucher for this service (with an additional fee for each extra item).

National Orders

For domestic orders, we will provide you with the return label to drop off at a pick-up point. The cost of the return label will be deducted from the refund and/or voucher.

If you want to initiate a return or exchange, you can do so by visiting our website and we will contact you as soon as possible.

Once we receive the package in perfect condition, our team will process the refund. This process can take a few working days.

Our warehouses are located internationally. Orders are shipped from our warehouses based on the destination. Returns for the US will be managed locally.

The original shipping charge for online orders under a certain threshold is not refunded.

Please note that we do not refund shipping costs, or any duties or taxes incurred. The return shipping charge to our warehouse is at your own cost. gemmadress.com will not cover any customs charges.

Please ensure that you keep a note of your tracking and proof of postage until your return has been fully processed.

Returns for Discounted Styles

Items on SALE or from past collections are not refundable. If you would like to return a discounted item, you will receive STORE CREDIT for a future purchase. Take into consideration that shipping fees and any discount applied on the initial order will be deducted from the value of the coupon.